FAQ

You may find answers to your question here. If not, please contact us, and we will be happy to help you.

This depends on the Issuing Bank. Master Card stipulates that a reservation must be held for at least 3 bank days. Reservations placed on Visa cards must be valid for 7 days. In practice a reservation is typically still valid after 28 days. Even if - upon Capture - a reservation is no longer valid AltaPay will try to obtain a new reservation.
Unless the error message leads you to think otherwise, you should stall the shipment and ask your customer to pay again. If the customer's card has expired, they must use another card or means of payment.
If we try to capture a reservation and it fails, we will try to create a new Reservation (a 'reauth'). If this fails, the capture ultimately fails with the status 'reauth_failed'.
If the capture was done more than 3 months ago, B+S must manually refund the transaction. Please write to support@altapay.com with the subject "Manual refund of old transaction" and include the payment-id, and the amount to be refunded.
3D-Secure is used for e-Commerce transactions if the terminal has 3D-Secure enabled. However, we do not support 3D-Secure with our PBS connection, so Dankort transactions are typically without 3D-Secure.
See Payment flow process (Processor API)
No, this error message typically means that the user has mistyped his CVV or chosen an unrealistic expiry date.
Yes, the issuing bank (Danske Bank) behind the "MasterCard Direct" cannot release reservations even though they are asked to by the Acquiring Bank. You can inform the card holder that the reservation will perish with time - or ask them to contact their bank. For the reservation to be released a fax with the full card number, amount, and date must be sent to the issuing bank.

The above reference text can be read as follows: "DKSSL14025012345123456"

DKSSL (Internet transaction)
1402 (Date PBS transferred the funds to your account, typically next day)
5012345 (Your PBS-id, in Danish Forretningsnummer)
123456 (Our reference, the payment_id posted back to you and used for capture/refund)
  • Visa
  • Visa Electron
  • Dankort
  • MasterCard
  • Maestro
  • JCB
  • Diners
  • Discover
  • American Express
  • Forbrugsforeningen
  • Unknown Card
  • ELV
  • TestBank
  • Sofortbanking
  • DnB NORD Lithuania
  • Envoy
  • Handelsbanken Finland
  • Inteligo Financial Services
  • Nordea Finland
  • Nordea Lithuania
  • Nordea Sweden
  • Paysafe Card
  • Pohjola Finland
  • Przelewy24
  • Alior Bankiem
  • Allianz Bank
  • BZ WBK Poland
  • eSKOK Poland
  • ING Bank Slaski
  • mBank mTransfer Poland
  • mPay Poland
  • MultiBank Poland
  • Przelew24 CreditCard
  • Przelew24 Prepaid
  • Przelew24 Traditional
  • Sampo Finland
  • SEB Lithuania
  • Swedbank Lithuania
  • TestEPayment
  • Test iDeal
  • Gothia PayByBill
  • Klarna
  • Test Invoice
  • PayPal
  • Test Wallet
  • Paysera
  • WyWallet
  • TestMobile
  • Test gift card
  • PPS gift card
  • SVS gift card
  • Laser
  • ViaBill
  • SantanderNorway Invoice
  • SantanderNorway Here And Now
  • SantanderNorway Here And Now Student
  • Swish
The mandate reference sent to the consumer should be the same as the orderid passed to the AltaPay API.
For security reasons we only allow some content types to be served as resources on the payment pages, so the headers have to be one of the following:
  • image/*
  • application/x-font-woff
  • application/font-woff
  • application/vnd.ms-fontobject
  • application/x-font-ttf
  • application/font-sfnt
  • application/font-tdpfr
  • text/css
We support the most common fonts to be loaded, using the following header mappings:
  • .eot -> application/vnd.ms-fontobject
  • .svg -> image/svg+xml
  • .ttf -> application/x-font-ttf or application/font-sfnt
  • .woff -> application/x-font-woff
  • .pfr -> application/font-tdpfr
Yes, it can be downloaded here: APIResponse.xsd
None. Failed is an old (legacy) term used before. Declined defines much better the actual status of the response.
The Reserve and Capture is handled by MobilePay internally. The payment will be automatically updated once we receive a notification from them. This processing is expected to take 2 days.