Chargebacks

Chargebacks are only supported for Rapyd and Shift4. For more information, see Payment methods and providers.

Callback notification

When a chargeback occurs, and the notification page (callback_notification) is set, a callback response (webhook) is sent to that page.

This can be set through the config[callback_notification] parameter on payment request or on individual terminals.

Email notification

Chargeback notifications can also be sent via e-mail. To do that, just set the notification for chargebacks option on a user:

The status element of the XML callback response is set to ChargebackEvent, and includes a set of chargeback events:

<ChargebackEvents>
	<ChargebackEvent>
		<Date>2020-12-06T00:00:00+01:00</Date>
		<Type>Copy Request</Type>
		<ReasonCode>4821</ReasonCode>
		<Reason>Cardholder Inquiry - Does Not Recognize Transaction (Merchant Name, City, State or Date)</Reason>
		<Amount>50.84</Amount>
		<Currency>EUR</Currency>
		<AcquirerTransactionId>f9a528a8-a9e5-45a2-be5c-8c420d05846a</AcquirerTransactionId>
	</ChargebackEvent>
</ChargebackEvents>